>What is the best practice optimizing and cleaning up ServiceNow ITOM and ITSM users? Easy - you use the Use the ServiceNow SaaS License Management application that comes with SAM. .....Oh, wait. There is no ServiceNow SaaS License Management plugin ...

Thanks @Nicholas Eblen, where did you get the spreadsheet for the BIAN model to load in as the capability model? Are you able to either share the location or the file? Or insights into how you developed it? Thanks 

Not the OP, but from our point of view: Just because a software product does not need a license, does not mean that it does not require Software Asset & Lifecycle Management. We still need to answer, no matter the license type: Is this the right soft...

Are you asking how you track PCI across business applications in the CSDM, or in SN itself? The 'proper' place in the CSDM is in the Information Object aligned to the Business Application. But that does not quite work for us. We need to know at the A...

@MikeW0609686430 wrote:That said, ServiceNow has it's own Subscription Management module which contains a wealth of information on the licenses that have been allocated against purchased subscriptions. And so does EVERY OTHER SAAS solution! We wouldn...