Ever wonder how to trigger GenAI Auto-summarization for incident, problem tickets, from the Flows / BRs? Though this may not be a use case with your implementation or customer, I thought of tinkering while exploring GenAI Capabilities in ServiceNow. ...

Original article was placed as a question in the GRC forum. Thanks @Rafael Cardoso for your suggestion.   Dear All,   Docs doesn't elaborate much on how to use code snippet for Smart Assessment and at times customers find it confusing. For one of my ...

Dear All, Docs doesn't elaborate much on how to use code snippet for Smart Assessment and at times customers find it confusing. For one of my customer, we explored using Events and using Flows to trigger Smart Assessment based on the Events. Scenario...

 ServiceNow uses Document Templates heavily in HRSD and BCM Applications. Document templates solves following broad use cases:Setup of Templates to allow specific branding, formatting and other rich content aspects.Allow PDF extraction from ServiceNo...