i have replicate the same and it is working but , I want to fetch the past one month data  , it is possible? i want the incident transfer from "service desk" queue to other queues.

hi @Avik Kumar Dutt The appearance of the banner is hard coded and is coming from backend code, which is unfortunately not available to edit/disable.And checking for conditions:user.hasRole("admin") || user.hasRole("dashboard_admin") || user.hasRole(...