Implementation Critical Success Factors — TechnologyI have my past blog I have written about the various resources that are critical to an implementation (customer and vendor) and detailed out the various roles and responsibilities associated with th...

In a continuation of the people dimension in an implementation, I would like to review what you can expect from ServiceNow. ServiceNow Role ExaminedServiceNow Account ManagerThe ServiceNow Account Manager is the representative of ServiceNow that is u...

Implementation: Critical Success Factors - People  As we continue the discussion about the pillars that are critical to implementation success, this post will take a deeper look at the people involved in your project, their roles and some common chal...

I was recently presenting for a prospect when I displayed our talking points about what we call our 'critical success factors' (CSF) namely: People, Process, Technology, Strategy and Governance in no particular order.   These points were adopted from...