User Activity

how do we edit knowledge base articles?

06-09-2016
Hi,We have, until we upgraded to the latest version of Service now, been able to edit knowledge base articles.   Now however, even our users with admin rights, like myself, are unable to do so.If i browse to the knowledge base and click edit, I can s...

Why are not all of the users assigned to a group showing up when we pick the group for assigning incidents?

02-25-2014
Hi,  We have tried adding a new user today to one of our groups, to assign him calls on our helpdesk team.   However it seems he doesn't show up on the incident as a choice.   I checked the group had him within it and he was definately there.  I repe...