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Hi Ravindra,Is there a business requirement that can be met only by writing a query BR on user table? If not then you should remove it and make use of reference qualifiers as it makes more sense in this scenario. What you are trying to achieve here c...
There could be a conflicting BR that is changing the state to New. OOB it should remain as active on reassignment. You can debug using field watch on the incident state field and identify which all BR's are affecting the value when assignment is chan...
Hi Rajesh,OOB BR 'Incident State Active on Assignment' changes incident state from New to Active when Assigned to value is set on the incident form. If you do not see this BR in you instance you can create the same to replicate functionality.Ps: Hit ...
Hi Pushpitha,Ideally in such scenarios the use of lookup select box is not recommended as it will cause a performance overhead every time the form is loaded. But if your requirement doesn't allow otherwise' it is advisable to make use of reference qu...
