Hi, The customer has a custom field to identify the affected user in an incident. So:Caller: Person who call/open the incidentAffected: Person who is affected by the incident (reference to sys_user table)The requirement is: "Adding a new Contact Card...

Hi, I have a customer requirement about modify the related links in SOW - Contextual Pane - Record Information - Caller Card. The customer wants to replace the current links to:Opened RITM by the caller as requested for or Opened ByOpened IncidentsCI...