[XANADU] Service Operations Workspace - Record Info - Add Contact Card

Alejandro Mata
Tera Contributor

Hi,

 

The customer has a custom field to identify the affected user in an incident. So:

  • Caller: Person who call/open the incident
  • Affected: Person who is affected by the incident (reference to sys_user table)

The requirement is: "Adding a new Contact Card in the Contextual Pane - Record Info for the custom field"

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