About Jeremy F_

Jeremy F_ · 04-21-2022

Hello Community, We have a workflow that looks to see if the "Opened by" person has the word "president" in their title. If they do have "president" in their title, then it goes to Finance for approval. If they don't have have "president" in their ti...

Jeremy F_ · 02-18-2022

We are looking to create a catalog item that we can use to create an RITM that then automatically assigns separate catalog tasks to every member of a specific assignment group. Then, the RITM does not close until all catalog tasks have been completed...

Jeremy F_ · 06-18-2021

Looking for some assistance figuring out why this workflow is not closing the RITM and the REQ after the SCTASKs have been completed. I've tried several workflow variations, but I can't get it figured out. There up to 4 separate tasks that are create...

Jeremy F_ · 10-26-2020

Greetings All, I am brand new to scripting, so any assistance I can get here is greatly appreciated. I am working on a complex catalog item created by the previous administrator. I have been able to solve for most of the gaps needing addressed, but I...

Jeremy F_ · 04-22-2022

I found the issue. Apparently conditions within workflows are case sensitive. I had the condition as opened_by.titleLIKEpresident^EQ, "president" with a lowercase "p". The actual title is "President" with an uppercase "P". I updated the workflow IF s...

Jeremy F_ · 04-22-2022

Thank you for the response, Allen. The workflow is published. I checked the workflow context and the IF step is returning NO even though the test user has the term "president" in the title. The approval is going to the Manager. I don't understand why...

Jeremy F_ · 06-22-2021

@Gaurav Shirsat I created a new question Trouble with closing RITM and REQ after multiple parallel tasks are closed or after approval is rejected, but other open tasks have not been closed yet.

Jeremy F_ · 06-21-2021

It is only working if there are 4 SCTASKs to begin with, but there are not always 4 SCTASKs. There can be 1, 2, 3 or 4 SCTASKs depending on the selections made on the Catalog Item by the requestor.

Jeremy F_ · 06-21-2021

@Gaurav Shirsat I ran into an issue with the script you provided. For some reason, if there RITM is only for on task, and that task is closed, then the RITM and REQ are Closed Incomplete.

User Activity

"IF" workflow step is not working

Is there a way to create a catalog item that will create an RITM and then automatically assign a separate catalog task to every member of an assignment group?

RITM and REQ not closing after child tasks are closed.

Catalog UI Policy script with multiple conditions

Re: "IF" workflow step is not working

Re: "IF" workflow step is not working

Re: RITM and REQ not closing after child tasks are closed.

Re: RITM and REQ not closing after child tasks are closed.

Re: RITM and REQ not closing after child tasks are closed.