"IF" workflow step is not working

[Jeremy F_]

Hello Community,

We have a workflow that looks to see if the "Opened by" person has the word "president" in their title. If they do have "president" in their title, then it goes to Finance for approval. If they don't have have "president" in their title, then it goes to their manager for approval first, then goes to Finance for approval. I cannot figure out why the "IF" step isn't working as expected. It goes to the person's manager even if they have "president" in their title. Instance version is Rome.

Manager approval step it keeps going to even if they have "president" in their title.

[Jeremy F_ · Accepted solution]

I found the issue. Apparently conditions within workflows are case sensitive. I had the condition as opened_by.titleLIKEpresident^EQ, "president" with a lowercase "p". The actual title is "President" with an uppercase "P". I updated the workflow IF step condition to opened_by.titleLIKEPresident^EQ with an uppercase "P" and now it works as expected. I didn't realize that would make a difference because case doesn't matter when I'm querying from a table.

[Aman Kumar S]

Please mark your answer itself as correct, will be helpful to lot of future visitors 🙂