Hi, I have an inbound action which I have configured, but there is one part that I cannot do and was wondering if it was possible to do or if anyone could help? We basically get an email where in the email body it has "The following user: Jane Doe is...

Hi, I have a custom table (extended from Task) and have created a UI formatter to have the variable editor on the form layout, and this has worked fine. However from my record producer I only want certain variables to go into the Variable Editor, whe...

Hi All, I've been researching SSO/Redirects but haven't been able to come up with a solution to my problem unfortunately. What I am looking to do is if a user navigates to test.service-now.com/sp they are redirected to our IDP (SSO) and then after au...

Hi All,I have an inbound request action, and what I am trying to do is get the the inbound action to check the inbound email for an Email Address within the body of the email itself. Then use this email address to set it as the 'Requested for" of the...

Hi All,We recently implemented ServiceNow and are now looking to upgrade to Helsinki Patch 11b, I have done this in our dev environment but unfortunately we have close to ~500 skipped updates. I have resolved most of the high priority ones but 360 of...