Hi Experts, Can anyone help me to list out the required roles for implementing REST API's in instance. Note: It's new project, need to request the client for the required role to achieve this functionality.(Client has not ready to give admin access f...

Hi Experts, As part of my requirement, I have to hide few header menu items and need to display new item(My Approvals). 1. Need to hide items.  -My Tickets, Service Catalog, Knowledge, Quick Links, Known Issues. 2. Need to display items: - My Approva...

Hi Experts, For implementing "Incident Communication Management" (ICM), Twilio account is necessary to prepare bridge calls and sending bulk SMS's. But, this Twilio is paid account.  Is it possible to implement "Incident Communications Management" wi...

Hi Experts, As per my requirement, I have to update more than 1000 CI records in the DEV instance. For this process, I have done for creating Import set and created a transform map, This process is done successfully in DEV instance.During this proces...

Hi Experts, I need to get the records based on the following conditions/filters: I want a filter option called “Assigned Manager” that shows Incidents where the User Reference entered is: 1. The Manager of a User in the Assigned_to field, or 2. is th...