Hide header menu items and displaying the required items

Santhosh40 · ‎03-10-2020

Hi Experts,

As part of my requirement, I have to hide few header menu items and need to display new item(My Approvals).

1. Need to hide items.

-My Tickets, Service Catalog, Knowledge, Quick Links, Known Issues.

2. Need to display items:

- My Approvals.

3. Rename the "SERVICE NOW" text link with "Service IT"

I am new to service portal development.

Can you please share your thoughts to achieve the requirement.

Robert Maxwell · ‎03-10-2020

If you navigate to Service Portal > Menus you'll see a heap of header menus. Find the one for your portal (the out of the box portal is SP Header Menu) and open it.

In the related list at the bottom you'll see all the header menu items for that portal.

Change the active boolean to false to hide them. You might notice that the Approvals one is already active but it actually has a condition to only show on certain conditions.

For the name of the portal have a look at the sp_portal definition title.

View solution in original post

Robert Maxwell · ‎03-10-2020

If you navigate to Service Portal > Menus you'll see a heap of header menus. Find the one for your portal (the out of the box portal is SP Header Menu) and open it.

In the related list at the bottom you'll see all the header menu items for that portal.

Change the active boolean to false to hide them. You might notice that the Approvals one is already active but it actually has a condition to only show on certain conditions.

For the name of the portal have a look at the sp_portal definition title.

Santhosh40 · ‎03-13-2020

Thanks Maxi