Hi All,I'm looking for a solution to provide a scheduling assistant to customers via the customer support portal so they can arrange virtual meetings (e.g., MS Teams, Zoom) directly with our support team. I'm looking for an OOTB (Out-of-the-Box) sol...

Does anybody experienced anything like this?We have a multiline field on the Case table. When the support engineeer types in this field in Agent Workspace, the cursor randomly jumps out from the field to somewhere else which is very annoying.It start...

We have Special Handling Notes configured for certain accounts. It works well on Agent Workspace when opening a case. But it doesn't pop up when a contact from those accounts initates a Chat and the chat card appears in the Inbox. Is it supported by ...