In Agent Workspace the cursor randomly jumps from multiline field
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11-09-2022 08:00 AM
Does anybody experienced anything like this?
We have a multiline field on the Case table.
When the support engineeer types in this field in Agent Workspace, the cursor randomly jumps out from the field to somewhere else which is very annoying.
It started this behaviour after upgrading from Rome to Tokyo.
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11-17-2022 06:32 AM
Same. Upgrade from Rome to Tokyo and cursor jumps around, and even enters text backwards as agents type in workspace.
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11-17-2022 02:54 PM
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12-21-2022 01:09 PM
I see this KB covers the letter/typing issue - Does it also cover the "jumping" cursor?
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12-21-2022 02:16 PM
The jumping cursor is a bit different. It is found here.
