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postwick · 04-16-2015

I want to include the Notification name in outgoing emails, dynamically so I don't have to hard code it.Is there a way to get at the Notification name with an email script?

postwick · 01-05-2015

I am working within an email script. I tried:if (gr.work_start.getDisplayValue != null) { template.print(....);}andif (gr.work_start.getDisplayValue != "") { template.print(....);}Both result in the code being executed even if there is no value.

postwick · 12-29-2014

In trying to design our Service Catalog, I am a little unsure of the best approach for some things and I would appreciate knowing how others use it.Here are a few things that I'm trying to decide between creating as a Record Producer or a Catalog Ite...

postwick · 05-27-2016

I figured out what the issue is. When an email with an attachment (or embedded image) is processed by an Inbound Action, the table name on the attachment record during insert is "sys_email" and then once it figures out which Incident, Request, etc ...

postwick · 05-10-2016

I created a business rule like this, and it works fine when manually adding an attachment. However, if the attachment is added from an incoming email (Inbound Action) the attachment isn't blocked. Any idea why it would run when an attachment is add...

postwick · 05-10-2016

I created a Business Rule like that. I know the conditions etc are correct because it blocks when I try to attach a small image manually to a Request/Incident. However, when it is part of an email, the attachment is still created. Any idea why ...

postwick · 05-10-2016

I created a Business Rule to do this, similar to your example. It works when I go into a Request/Incident and manually add an attachment that is too small of an image (image/png < 8000 bytes). However, when the attachments are part of an email pr...

postwick · 07-21-2015

Yes, it works with the exact code I put into my last comment.email_action is the object that represents the Notification so you can use email_action.name or email_action.sys_id etc

User Activity

Display Notification name in email via email script

How to check if field has a value in a script

Record Producer or Catalog Item?

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Re: Display Notification name in email via email script