How to add columns at the top of the CSM Workspace

[Su522]

How can we add columns at the top of the CSM/FSM Workspace, for a record?

See attached.

Thank you!

Su

[Swapna Abburi]

Hi @Su522 

These are form sections or related lists. You can go to native UI and configure Form layout/design by selecting "workspace" view.

[Su522]

@Swapna Abburi 

It's not in the related list for what we need, please previous reply.

Thank you!

Su

[Ankur Bawiskar]

@Su522 

those headers are the related lists shown in workspace view.

Did you check which view is that and configure the related list and the changes will reflect in workspace?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Su522]

@Ankur Bawiskar 

Alerts in CSM/FSM Workspace

Needed:

Add the ‘Overview’ header in the CSM/FSM Workspace for Alerts

Here we can see it in the SOW:

Here we can Not see it in the CSM Workspace:

Here we can Not see the option to add the ‘Overview’ from the Alert Related List in the Native UI:

Please advise,

Thank you!

Su