Inbound email action - trusted domain

[bjhughey164]

I've been working on this inbound email action. I set up a forward on our mail server to take anything from servicedesk@company.com to @service-now.com. That is working fine, however, the servicedesk does receive SPAM email and I don't want to create incidents against that. In Sys_Properies - Email, I've added our domain to the trusted domain as seen in the screenshot below. However, when I test this it's still creating incidents when I send a test from an external address.

Instance is Geneva*

Any thoughts?

[Michael Fry1]

The property is only for defining domains where a new user account would be created, if one did not exist.

Under Email Properties - there should be other properties like:

Ignore mail with these headers (comma separated name:value pairs)

Ignore email when subject starts with text (comma separated, case insensitive)

Ignore email from these senders. Use the name before the @ sign. (comma-separated)

Also take a look at plugin: Email filters Email filters