So it looks like you started the query for the record on the table with your var recordGR = new GlideRecord(current.table);  but never actually executed the query and got the record available to prolerly leverage the portion of code where you use rec...

This is the only way I know how to do this as well, at least until ServiceNow allows the ability to put in comments using a rich text editor. 

@Venky Kshatriy2 - a reference field always returns a SYD_ID as the value.  You would have to likely use a look up record for the table that field references and use the SYS_ID as a parameter to get that record and its relevant data, or see if that d...

@Prinssi - I am using the For Each action with a record producer with no issues.  

Best way to handle this is to have two external inboxes that forward to the ServiceNow instance.  The inbound action can then analyze the recipient value and handle accordingly for your use case. This is what is most commonly done when organizations ...