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PS · 08-29-2022

Hi, Is there a way we can add knowledge number to the knowledge article URL instead of sys_id without cloning the widget and creating a customized one? in our instance it shows like below: https://instance.service-now.com/csm?id=kb_article_view&sys_k...

PS · 06-01-2022

Hi, Do you know how I can add resize image option while composing or replying to an email from any ITSM module? When our agents sends an email from system they usually copy and paste images but cannot resize.

PS · 06-02-2022

Hi Sagar, Just to inform you, I just raised a HI ticket and they informed me that it's an issue in San-Diego and it'll be fixed in San-Diego patch 4. This issue has been identified as Problem i.e., PRB1566670. Following is the Known error article for...

PS · 06-02-2022

Nope, doesn't work 

PS · 06-02-2022

Hi, When I click on reply email I don't have an edit option, it only says insert image

PS · 06-01-2022

Hi Sagar, I followed your above steps but it doesn't work for me. I have selected the image and clicked on image icon but save option is disabled.

PS · 06-01-2022

Hi All, We cannot ask business users to write source code to change the size. Thanks

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How to add Knowledge number in the article URL

Resizing images in emails

Re: Resizing images in emails

Re: Resizing images in emails

Re: Resizing images in emails

Re: Resizing images in emails

Re: Resizing images in emails