How to add Knowledge number in the article URL

[PS]

Hi,

Is there a way we can add knowledge number to the knowledge article URL instead of sys_id without cloning the widget and creating a customized one?

in our instance it shows like below:

https://instance.service-now.com/csm?id=kb_article_view&sys_kb_id=4aa5722197f34910894df307f053af04

but we want it something like:

https://instance.service-now.com/csm?id=kb_article_view&KB_number = ######

Thanks

[Abhijit4]

I don't understand the part where you don't want to clone but create new customized. Its quite easy to just clone existing widget.

However, you still need to make changes in many OOTB widget e.g. KB Category Page, KB Most Viewed, KB Most Rated. So that they sent article number to next page via URL. And main changes needs to be done in widget 'KB Article Content' to access KB article number instead of KB article sys_id.

I think its better to stick to OOTB implementation. What is the reason you want this?

Please mark this as Correct or Helpful if it helps.

Regards,
Abhijit
Community Rising Star 2022

[Swetha Guligari]

Hi, how did u achieve the above functionality. Which and all widgets has been changed. Can you please provide the details

[Jyoti Tripathi]

@PS : we have a same requirement, could you please help?