Something is wrong with the Incident related list inside Problem records.I, as an admin, am able to "Edit" to add existing incidents to the problem. However, one of my itil users only sees "New" and not the "Edit" button while inside a Problem.I don'...

I technically need quarterly, but since that's not an option, my next best is creating four events, one each quarter, that repeat yearly. But there's no option for yearly!Periodically 365 days would be a fine replacement, but I don't want to have to ...

So, I have a very simple report, which shoots out an email with the report in excel format attached, each morning at 5AM.This report is just a list of open incidents assigned to specific groups. There are always at least 50-100 records in this report...

So I have an interesting dilemma... basically, our company needs a solution to be able to track all of our locations. It will need the following information:Company NameLocation (address, phone, etc)Sub locations (different locations of the same comp...

So, one of our managers wants to run a report on all Request Items that contain a particular value in one of the variables. I can only think of how to run reports using the form values, but not variable values.Is there a way to do this?