About JAY138

JAY138 · 11-18-2020

I’m beginner to service now and part of triage team. I’m trying to get a report to know the tickets which are assigned to my group on a given date. The creation date can be any date but ticket can come my queue today. Im interested in knowing the tic...

JAY138 · 05-30-2020

Hi there, Every start of the day(say at 00:00 EST), I would like to show the backlog count at that point, inflow and the resolved incidents count in a bar chart as shown below. (Please note that I have the filters for each 3 of them ie backlog, inflo...

JAY138 · 11-18-2020

Hi Appli, No I don't have access as admin but I use my individual login. Also, I don't see Metric plugin installed.

JAY138 · 11-18-2020

Hi Appli, Thanks for the reply. I don't see any Definition as 'Assignment Group'. Can you please let me know if I'm missing anything.

JAY138 · 11-18-2020

Thanks Praneeth for the response. But I’m interested in tickets which are assigned to my group today even though they were created on some other day as well.

JAY138 · 06-01-2020

Yes, I do have Performance Analytics.

JAY138 · 06-01-2020

Trying to show 1 month data in the report. I'm looking to show the count of total number of tickets which are in open state at the start of the day. (My filter for open state is : Assignment group=XYZ and state is not resolved and state is not closed...

User Activity

Tickets assigned to our queue

Report for Backlog vs Inflow vs Resolved incidents

Re: Tickets assigned to our queue

Re: Tickets assigned to our queue

Re: Tickets assigned to our queue

Re: Report for Backlog vs Inflow vs Resolved incidents

Re: Report for Backlog vs Inflow vs Resolved incidents