Hello, We have just started project where we are looking at integrating our Avaya IVR with ServiceNow.  I am very new to this so please excuse any silly questions.  The use case we are trying to implement is defined below.  Does any one have any expe...

Apologies in advanced if this already detailed somewhere. I’m looking at getting help in configuring OOB mobile apps for the following user cases: 1. As a non-itil user, I want to login via my iPhone / Android to view incidents I have open, so that I...