Is there way to redirect 'Call Support (Daily 5AM - 11 PM)' option to a page which have List of Customer Care Numbers ? Or Is there way to insert Image instead of this Text 'Call Support (Daily 5AM - 11 PM)' which have List of Customer Care Numbers f...

I have created few New SLAs referring to Incident Table , Issue is when Incident is put in On Hold state , new SLA is going to Cancelled stage every time instead of Paused stage. On other hand , OOTB SLAs are moving to Paused stage when INC is in On ...

Please help to achieve below scenario: Incident task to have Configuration item field on the form which will auto-populate with Incident CI at the time of creation from an Incident.