Hi Experts,
I have a requirement of setting up a new Guest user account used for finance inbound actions processing.
OOB we have "guest" user id which is used to processed inbound emails and create incidents from non servicenow user accounts (gmail...
Hello Experts,
I am facing a weird issue in a customer instance.
When an end user (without HR Profile record) is logging in ServiceNow and trying to access the "hrportal" url, system is creating a HR profile for the same user automatically.
This ...
I have tried to set current_caller_id = "sys ID of new guest account" in inbound action, but it is populating OOB "guest" as created by and opened by
And when I deactivate the OOB guest account, emails are not getting processed and state is recieved ...
Thank you @Mike Patel but we want to capture it as guest only when the user is non serviceNow, if user exist in sys_user table it should create with the actual user as a caller.
Also, I am not sure how we can bypass setting up OOB guest user account...
