Hi All,I'm currently running into some difficulties and would appreciate some insight. I created a new module that returns a list of records(ticket forms) that are assigned to the current user logged into the instance. The module will list therecords...

Hey everyone,right now I'm trying to display a message on the Itil service now homepage based on the value of a field value on an incident form. I've done some research and so far haven't come up with much. Would anyone be able to point me in the rig...

I'm currently studying from a CMS training book from my work and I'm currently not able to have something clarified. The instructions stated to create a new dynamic block to use as a header dashboard. I went to Content Management > Block > Dynamic an...

As the title states, I would like to know how to put the original short description contents into the activity log is changed, after the short description is changed on an Incident form. I'm new to Service Now and   have a few ideas about how to go a...