Interaction table - Email and chat Form View

[Balaji Munusamy]

Hello,

In Interaction table I have a created custom view for the type is email. Our requirement is if type is chat, need to show few extra fields. Is it possible to achieve this in existing custom view or how can achieve this?  

[Tanushree Maiti · Accepted solution]

Hi @Balaji Munusamy 

Explore Workspace View rule.

Check this article: How to create a Workspace Experience View Rule to force a specified view to be used

Check this as well: Workspace for a custom app: forms