Hi tanya, here is the inbound action which you have to modify with your table names and Sys IDs   

Here are some steps for the inbound action:First , once the email is received and the inbound action is kicked in, you want to make sure that your import set table is cleaned up. Second, you want to make sure , that you get the latest attachment and ...

Hi Tanya,we are doing this currently with an email send to the instance including an excel attachement. The excel attachment needs to be always in the same format. .The inbound action is storing the attachment in the sys attachment table and then fir...

Hi Srinidhi, i have seen this behavior before as well, I our case and email was triggered and updated the incident record , which set the status back to work in progress.  Check if the status / Incident State field is changing once the incident is re...