User Activity
Is it possible to add a word cloud (text analytics) to a homepage via UI Builder? I see a lot of options in UI Builder for number related analytics, but I cannot seem to figure out how to add a text analytics component to a homepage. I can do it easi...
06-27-2024
Is it possible to add a word cloud (text analytics) to a homepage via UI Builder? I see a lot of options in UI Builder for number related analytics, but I cannot seem to figure out how to add a text analytics component to a homepage. I can do it easi...
11-06-2023
What is the recommended way to create a Knowledge Homepage accessible from the CSM Workspace by agents? I see documentation around UI Builder as well as Service Portals, but I am unsure of the best way for agents to access this information while rema...
In a UI Action, I am checking the Format for Configurable Workspace box so that it can be used in a workspace. However, this selection is not being captured in my Update Sets and needs to be reselected manually after uploading it to a new environment...
08-30-2023
UI Action - Form Button in CSM Workspace The following is where I am starting... I created a form button within a single table. The value used to create the URL is found in the existing table. However, what I am trying to do now is create the same fo...
