Knowledge Homepage in CSM Workspace

kshort
Tera Expert

What is the recommended way to create a Knowledge Homepage accessible from the CSM Workspace by agents? I see documentation around UI Builder as well as Service Portals, but I am unsure of the best way for agents to access this information while remaining in the CSM Workspace. Any advice is appreciated! Thanks!

2 REPLIES 2

Steve Kelly
Mega Sage

Did you every come up with something for this @kshort? We are looking to do something similar.

I didn't get a response on here, but I ended up figuring it out by using UI Builder to add the Knowledge articles to our agent's homepage as simple lists. I did Most Helpful/Viewed and Featured using the kb_table, selecting the appropriate columns and filtering as needed. 

 

Sorry for the delayed response @Steve Kelly, if you have any other questions let me know 🙂