AI Search introduces new UI components that may not align with your existing Service Portal theme or custom widgets. or sometimes, enabling AI Search requires clearing the instance cache or browser cache to apply the new UI changes properly.

Netskope integration with ServiceNow can be done in a few steps:Install the Netskope adapter for ServiceNow. This adapter provides a secure and efficient way to connect Netskope and ServiceNow.Configure the Netskope adapter. This includes specifying ...

Initially, it is recommended that you modify this aspect within your workflow. Take a look at the Group Approval activity in the workflow and verify that the specified options are chosen. Typically, when an individual grants approval, the status of o...

Yes, it is possible to flag a knowledge article that is attached to a ticket in ServiceNow. To do this, follow these steps:Open the ticket that contains the knowledge article.Click on the "Knowledge Articles" tab.Find the knowledge article that you w...

There are two ways to reject or skip a transform map if any error is reported while transforming data in ServiceNow:Using the Choice ActionThe Choice Action allows you to specify what should happen when an error is encountered during the transform pr...