From my perspective you should not change the data model. The Application should always be below of the Application Service. I think you should use Business Application in terms of the application on your side. Here is an important sentence from Serv...
Via which integration you are importing the VMs? We found out, that there is a automatismus from ServiceNow ootb which is creating a VM record in cmdb_ci_vm_instance table and a "Duplicate" in the dedicated Server tables which depends on the operatin...
Hey Azim,great use cases and thank you.Just for collaboration, do you have also your own solutions for the use cases?ServiceNow support a lot of ways to get the solutions as you know.
