I've read here (screenshot) that checking the attachment link box is supposed to allow you to click a link (from search) and automatically download it from the article title, without viewing the article.  Attachment linkOption for downloading an atta...

When I link attachments in knowledge articles using the linking tool and choose "Open link in new window", it will auto-download when clicked unless I type "&view=true" behind the sys id.  Does anyone know why this is? I'm relatively new to ServiceNo...