The tab has the red color when there is a field under the tab that is required/mandatory. Is that what you're asking or were you trying to find out how to dynamically change the color of a tab at any time?
Pradeep: I think PRB592747 is related to users without a role. Juan: We have a similar problem with some users in our environment that we are trying to track down. I'd be interested to know the results if you find a solution.
the first mod_count is when the Email window is first opened. mod_count - 1 is after the user has sent the emailmod_count - 2 was after the system processed the emailI think I had previously tracked it by looking at the the different times a message ...
does this do what you want? you said you wanted it to update the ticket..I wasn't sure if that meant work notes or state.table: email [sys_email]when: after / updatecondition: ((current.target_table == "incident") && (current.sys_mod_count == 1) && (...
