Session has expired

Azanias1 · ‎07-09-2014

Today a user reported ServiceNow keep drop him off, just stating "Your session has expired, please log in again" (or similar), I found that this is a known issue.

Do you know guys if this was fixed? or is there another workaround for that?

Thanks is advance,

Juan

Azanias1 · ‎07-29-2014

Hello kapnk,

The way it was solved was using this method: Keep being redirected to login --- session has expired

As the users in that discussions stated that cleaning up the browser may or may not work, in my case it worked, at least that is what I think since the user never ask us for support again.

Hope that work for you too.

View solution in original post

Pradeep Sharma · ‎07-10-2014

Hi Juan,

If that is the case, I would recommend you to raise a HI ticket and they should be able to help you on this.

Thanks,

Pradeep

Azanias1 · ‎07-10-2014

Hello,

I'll reach the user today to help him first with the browser, else I think I will have to do that...

Thanks.

kapnk · ‎07-10-2014

Pradeep: I think PRB592747 is related to users without a role.

Juan: We have a similar problem with some users in our environment that we are trying to track down. I'd be interested to know the results if you find a solution.

Azanias1 · ‎07-29-2014

Hello kapnk,

The way it was solved was using this method: Keep being redirected to login --- session has expired

As the users in that discussions stated that cleaning up the browser may or may not work, in my case it worked, at least that is what I think since the user never ask us for support again.

Hope that work for you too.