Hi @Susan Britt, Even though we are using Agent Workspace for HR Case Management, this issue is occuring for our Agents. We have opened Hi Case for this. However, we have not received any updates from the yet!Also, as a workaround - we are using the ...
Hi Sandeep, Please navigate to Service Channel Related list >> Click on Inbox layouts & page will be navigated to below. Here you can add the fields. This is the only OOTB feature available now. PFA screenshot.Let me know if this works for you. Than...
