We're reclaiming inactive PDIs to keep them available foractive builders.Learn what's changing, who's affected, and how to protect your work. Read More
Hi @Sachithananda 1 , Please check for the Problem Priority Data Looksups.Go to the dl_problem_priority table to check impact and urgency are correctly mapped adn also check these are active. Kind Regards,Rohini Sane
@SandaminiM ,You can write schedule job with below code. var gr = new GlideRecord('task');
gr.addQuery('state', 'scheduled');
gr.query();
while(gr.next()) {
var gdt = new GlideDateTime(gr.due_date); //put actual field name
gdt.addSeconds(-900);
gs...
@rahult659802468 , You can write before insert business rule on incident table. if(current.category == 'network' && current.assignment_group != 'sysid of network group'){current.setAbortAction(true);} "If you found my answer helpful, please give it ...
@servicenow14710 , Could you please try below code. var effectiveDate = new GlideDateTime(current.variables.getValue('effective_date'));var rdate = new GlideDateTime(current.variables.getValue('effective_date'));rdate.addWeeksLocalTime(-1);var dur = ...
@thullurishalini ,Impact - Impact is the effect that an incident has on business. For example, if the incident only impacts a single employee, the impact is low compared to 500,000 paying customers with social media accounts.Urgency - Urgency is the...
