We have a few catalog items that has a requirement to copy the approval information from the assessment task to the fulfillment task. To give you an example, we have a LAN account catalog item. The first task gets generated and it sends it to our Acc...

Hello Everyone! Our company still uses the Call feature and every time the service desk receives an email, they are having to copy and paste the information on a call. What steps do I have to take to make it so when the service desk receives an email...

Hello Everyone,We have a few catalog items that either have a Reason for Request field or Business Justification field. I was wondering if there is a way to make it so when it sends the RITM Completion email and if one of these two field exists, that...

Hello Everyone. I am very new to ServiceNow and currently our Knowledge Article has the following fields: Short Description, Description and Escalation Process. Each field is showing up when the article is viewed but there is no way to differentiate ...

Hello Everyone. I am trying to create a client script so that when someone updates the work notes for the problem task that it will also put a copy of the work notes on the problem record. Similar to how a parent and child ticket works. How would I g...