The 3 AM Reality CheckYou're at lunch with a colleague and immediately start in with "Let me tell you about last Tuesday. Three applications degraded simultaneously.  Monitoring showed symptoms everywhere, but which system was actually broken?  Twent...

In 2024, NewRocket’s Technology Practice earned a 4.6/5 PSI score in the ServiceNow Partner Success Review and was recognized as the only ITOM Health validated practice in North America—at the time, an honor shared by only one other partner globally....

A Journey of Transformation   Over the past 22 years, I've navigated the dynamic landscapes of technology and leadership. Transitioning from SAP ERP and BI Analytics to ServiceNow in 2016 was not just a career shift but a redefinition of my professio...

How To Strategically Incorporate AI and Automation Into Your Company   Author: Teresa Purdy   Throughout my career, I’ve focused on building and leading effective teams and I firmly believe all leadership starts with empathy and understanding your pe...