my main hunch is that the time zone ain't spelled out clearly in the Schedule record. Gotta make sure all the bits and pieces – the Instance, the User (if it matters), the Schedule, and the SLA Definition – are all on the same page with the time.Sett...
Okay, here is the English translation of the steps you provided:Key Concept: The idea is to capture the sys_id of the selected user from the search bar, store it in a page state variable, and use that variable to dynamically filter a Data Resource th...
AI Search and uses the EVAM (Entity View Action Mapper) framework to define how these result cards are rendered.Here's some guidance on where to search and how to customize it:The main configuration resides in the Search Profile that your application...
HI this is normally controlled by EVAMIdentify the Configuration: In UI Builder, locate the Data Resource used by your search bar and the EVAM Definition ID associated with it.Access the EVAM Template: Go to the ServiceNow platform (backend), search ...
