Hello Everyone, quick question "How do I fix an issue with incidents > create new > i fill out all the required fields and those that are supposed to be auto populated do populate , however when i click save on the ticket it creates the incident but ...

Hi All, looking forward to everyone's input on this, Configuration for incident creation or self service incidents via servicenow > create new or self service is not populating configuration item even after entering the correct ci, it shows the ci bu...