Afternoon community. We currently use our ServiceNow Incident table for Incidents, Requests, and Questions, and we use a field called 'type' to choose if INC, REQ or Question.  This needs changing, splitting requests and questions out to the correct ...

Morning all, please can you help me.  For Incident tickets, I'd like to introduce 4 SLA tasks, as below.  Has anyone achieved building an SLA (task 3 above) for timely ticket updates.  Example, for a P1 incident, I'd expect a work note (ticket update...