Hi,I’m seeking advice on using meta tags in ServiceNow HR Knowledge Articles. Given the varying recommendations from older sources, I would like to understand the best practices for 2024. Specifically, I have a few questions: Ideal Number of Tags: Wh...

Hi,I’m looking for advice on search functionality. I've been told that what I need may not be possible. Specifically, I need to know: Can you create sub-categories? For example, under the category "Benefits," have sub-categories like "Health Benefits...

Hi,I’m seeking advice on using meta tags in ServiceNow HR Knowledge Articles. Given the varying recommendations from older sources, I would like to understand the best practices for 2024. Specifically, I have a few questions: Ideal Number of Tags: Wh...