Now Assist · ITSM · CSM
How to Fix the AI Case Sentiment Tag to Display Correctly in the Service Operations Workspace
A fix for a common AI configuration challenge: getting the LLM-based CSM Case sentiment tag to render correctly when cases are...
Overview
Now Assist Skill Kit (NASK) allows you to create new generative AI skills using the generic Now LLM or your own LLM. NASK has been designed to easily manage and integrate new skills into the ServiceNow platform via a UI Action and soon ...
On behalf of a few customers - What are the best practices for exposing NAVA on an external website as a customer-facing self-service chatbot? How should we think about structuring our knowledge and permissions?
Use case: we have NAVA set up to an...
@Jayden4, yes I see no reason why this custom skill couldn't be scaled out to many records. I say this because the categorization of each record is an independent call to the LLM which reduces the risk of overfilling the LLM context window with too m...
Hi @JT8,
The example use case for HR would be building a Now Assist custom skill to handle categories/assignment using the unstructured text contained in the case.
You bring up a great point though, some categorization tasks may be better suited ...
