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From Development to Production: Ask ServiceNow's AI Experts Anything

ryanyong
ServiceNow Employee

2 weeks ago

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Hey everyone, I'm Ryan, an engineer on ServiceNow's Forward Deployed Engineering team. We're a team of experts and builders who've gained deep AI deployment expertise at tier 1 technology companies and research labs. We're certified experts on the ServiceNow AI Platform, with direct access to Product and the ServiceNow C-suite.

 

What we do
We partner directly with customers facing the most complex challenges to co-innovate agentic AI use cases and ship them to production on the ServiceNow AI Platform.

 

Why this thread
If you're a ServiceNow customer sitting on AI entitlement you haven't fully put to work, this is your chance to ask the Forward Deployed Engineers building these solutions in the field. Bring your hardest questions about moving from unused credits to AI running in production, and getting the most value out of your existing ServiceNow investment.

 

Ask us anything. We are the subject matter experts, and we will get you an answer.

We'll be answering live from August 3rd to 7th. Post your question anytime between now and 8/7, upvote the ones you want answered first.

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johlee
ServiceNow Employee

yesterday

On behalf of a few customers - 

What are the best practices for exposing NAVA on an external website as a customer-facing self-service chatbot? How should we think about structuring our knowledge and permissions? 

 

Use case: we have NAVA set up to answer questions for internal employees using our internal knowledge base. We want to expose NAVA via. API to our external help website so that our customers can get their questions automatically.