Hi Bhavya,  i followed the steps you mentioned, but no luck. my catalog "Report safety issue" is not displayed, See the enclosed screen shots.I am suspecting it is because the the lab instances are different. i mean the services catalog is one lab tr...

Hi Atul, Thanks for the reply.i am pretty new to ServiceNow(SN), please help, how to check in Native View. FYI, I am using the SN provided training instances in AES.  How would i know if it is an impersonation issue?  Regards,Madhu  

Hi Bhavya, Thanks for the response. please let me know if i missed anything.i used the record producer to develop the service catalog as mentioned in the NOW learning for AES.Yes i have added catalog and categories. Please refer the attached the step...

Hi Prashant, i used the record producer to develop the service catalog as mentioned in the NOW learning for AES.Please refer the attached the steps followed   

Hi Sagar,  Please share detailed steps to install the AES, the instance i have been provided does not show the AES in the filter. Thanks in adavanceMadhu