i created a catalog but I am unable to view the service catalogue

MADHUSUDANAA
Tera Contributor

‎12-02-2024 08:26 AM

i created a catalog but I am unable to view the service catalogue using the record producer but i am unable to view in the service catalog

 

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Bhavya11
Kilo Patron

‎12-02-2024 09:07 PM

Hi @MADHUSUDANAA ,

 

 

did you add the catalog and categories for record producer?. if not then add it, then it will start showing up on service catalogue.

 

Please mark answer helpful/correct.

 

 

Thanks,

BK

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MADHUSUDANAA
Tera Contributor
In response to Bhavya11

‎12-03-2024 03:22 AM

Hi Bhavya, 

Thanks for the response. please let me know if i missed anything.

i used the record producer to develop the service catalog as mentioned in the NOW learning for AES.

Yes i have added catalog and categories. 

Please refer the attached the steps followed 

 

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Bhavya11
Kilo Patron
In response to MADHUSUDANAA

‎12-03-2024 09:05 PM

hi @MADHUSUDANAA ,

To check on native view

1. navigation type Record producers

 

   

Bhavya11_2-1733288355057.png

 

Click on Personal list add category and Catalogs fields if that not present on list view

 

Bhavya11_4-1733288464412.png

 

 

you can see the record producers

Bhavya11_3-1733288405063.png

 

 

Please do this steps

1. type in service catalog in navigation, click on service catalog which is under Self service

   

Bhavya11_0-1733288075809.png

2. then you can see the category you mentioned in record producer creation and click on it

 

Bhavya11_1-1733288135055.png

 

 

    then you can see the record producer

Bhavya11_5-1733288551095.png

 

in my case i cannot see 'Reqest Fleet' because it does not show up on service catalog due to the catalog and category is missing 

 

 

Please mark answer helpful/correct.

Thanks,

BK

      

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MADHUSUDANAA
Tera Contributor
In response to Bhavya11

‎12-03-2024 09:55 PM

Hi Bhavya, 

 

i followed the steps you mentioned, but no luck. my catalog "Report safety issue" is not displayed, See the enclosed screen shots.

I am suspecting it is because the the lab instances are different. i mean the services catalog is one lab training instance and AES is in another instance? ( i could be wrong) 

 

AES is in https://dev197839.service-now.com/

Services catalog is in lab instance - https://nowlearning-nlinst02269014-0001.lab.service-now.com/

 

Is there a step i need to do ....like publish to catalog, ...perhaps? 

 

see the enclosed. doc 

 

Is it possible to connect on Google meeting, i can do  a screen share, do let me know.

 

Regards,

Madhu

 

 

 

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