i created a catalog but I am unable to view the service catalogue
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12-02-2024 08:26 AM
i created a catalog but I am unable to view the service catalogue using the record producer but i am unable to view in the service catalog
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12-02-2024 09:07 PM
Hi @MADHUSUDANAA ,
did you add the catalog and categories for record producer?. if not then add it, then it will start showing up on service catalogue.
Please mark answer helpful/correct.
Thanks,
BK
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12-03-2024 03:22 AM
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12-03-2024 09:05 PM
hi @MADHUSUDANAA ,
To check on native view
1. navigation type Record producers
Click on Personal list add category and Catalogs fields if that not present on list view
you can see the record producers
Please do this steps
1. type in service catalog in navigation, click on service catalog which is under Self service
2. then you can see the category you mentioned in record producer creation and click on it
then you can see the record producer
in my case i cannot see 'Reqest Fleet' because it does not show up on service catalog due to the catalog and category is missing
Please mark answer helpful/correct.
Thanks,
BK
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12-03-2024 09:55 PM
Hi Bhavya,
i followed the steps you mentioned, but no luck. my catalog "Report safety issue" is not displayed, See the enclosed screen shots.
I am suspecting it is because the the lab instances are different. i mean the services catalog is one lab training instance and AES is in another instance? ( i could be wrong)
AES is in https://dev197839.service-now.com/
Services catalog is in lab instance - https://nowlearning-nlinst02269014-0001.lab.service-now.com/
Is there a step i need to do ....like publish to catalog, ...perhaps?
see the enclosed. doc
Is it possible to connect on Google meeting, i can do a screen share, do let me know.
Regards,
Madhu