About SivaniG

SivaniG

OverviewThe Customer History tab in Customer Service Management (CSM) Workspace provides agents with a consolidated timeline of customer-related activities and interactions.Out of the box, Customer History resolves context using the standard Consumer...

SivaniG · 10-24-2025

@bodireddyud can you clarify what was the question you have asked.

SivaniG · 10-24-2025

@Ankur Bawiskar , Before that record controller preset applied. After the record controller preset applied. Thank You

SivaniG · 10-24-2025

Hi @bodireddyud , I achieved it by only using record controller data resource and predefined activity stream composer. I will provide you the screen shots please check with your configured email composer one. 1. We have to use "Form controller" data ...

SivaniG · 10-22-2025

Hi @fredrik_ , I managed to achieve to see "Images" in attachments using data broker and iframe component. i dynamically set the source value to url as "/sys_attachment.do?sysparm_referring_url=tear_off&view=true&sys_id='+id of attachment. It was wor...

SivaniG · 10-22-2025

Hi @lalitpawar1 , You have to link to event when item is selected in the "Events " Tab.The event is "Link to destination". Based on the choice selected you can define the functionality by updating the selected item ID in Client state paramter and cha...

User Activity

Extending the Customer History Tab to Use Any Reference Field on a Case

Re: How to add the email tab in mini compose section with work notes of UI builder CSM record page

Re: How to add the email tab in mini compose section with work notes of UI builder CSM record page

Re: How to add the email tab in mini compose section with work notes of UI builder CSM record page

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