The Configuration Item (CI) is not empty.The incident is not resolved, cancelled, or closed.Prompt: Ask the user:“Do you want to update the ‘Assign To’ or the ‘Assignment Group’?”Assignment Group Logic:Retrieve the group from the Assignment Group fie...

I had a requirement to fetch the existing incident record in UI builder input fields and update the existing record  How to make the submit button work to update the record.I created this UI builder from guidance for playbook Anyone please help me on...

create an incident and trigger playbook. I want to implement this using decision tree and guidance and create the form using the guidance input and output  trigger conditions: incident state is not resolved, not closed and not cancelled. 1) Design a ...

When change request state is moved to implement state actual start date is mandatory. If actual start date is less than planned start, then throw error message and make justification field mandatory. I have written onChange client script for actual s...

Hi All, I want to replicate the cancel popup button in problem to incident.I don't know how to edit the OOB cancel UI action. IN OOB UI action there is script include which is not editable.so without using the OOB UI action how to achieve thisIn the ...